PRIVACY POILCY

Effective: January 5, 2024

This Privacy Policy (“Policy”) describes privacy practices of Order Sharp LLC d/b/a Order Sharp (“Order Sharp“) and its corporate affiliates, meaning companies related by common ownership or control to Order Sharp, responsible for collecting and maintaining certain information collected about you. Order Sharp and such corporate affiliates are collectively referenced as “us,” “we,” and “our.”

If you have questions or complaints regarding our privacy policy or practices, please contact us at info@ordersharp.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

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We take the privacy of our Customers and their downstream customers very seriously. We never share the information of our Customer’s customers under any circumstances, unless it is required to complete the transaction contracted with our Customer. In addition, we require our Customers, where applicable, to undertake to respect all relevant data protection laws, including the European Union General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act of 2018 (“CCPA”) and the state and federal law of the United States. This Policy applies to all personal data collected, processed and stored by Order Sharp in relation to its staff, suppliers and service recipients in the course of its activities, as defined in GDPR and CCPA, and other relevant laws. Order Sharp makes no distinction between the rights of EU Data Subjects who are employees, and those who are not. All are treated equally under this policy.

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1. When This Privacy Policy Applies

This Policy applies to our sites, products, and services (collectively, “Services“) that link to this Policy. Order Sharp is a controller of all Personal Information subject to this Policy for our direct-to-consumer Services. Order Sharp may be a controller or a processor of Personal Information for our business customers. If a Service you use links to this Privacy Policy, this Policy applies to you.

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2. What We Do With Your Information

We want to be clear about what information we collect and how we use it to deliver our Services to you, operate our business, and make our Services work better for you. This Privacy Policy describes how we collect, use, share and secure the information that you provide which can be used to identify you or your household and that is shared with us (“Personal Information”). It also describes your choices regarding use, access and correction of your Personal Information. We do not sell or share your Personal Information with third parties for their own commercial uses, if you have opted out of such sharing. You may opt out of the sharing of this information here: DO NOT SELL MY PERSONAL

 

INFORMATION

(a) Types of Information We Collect. In connection with access to our Services, we may collect Personal Information, such as identifiers, personal information categories listed in the CCPA, internet or similar network activity, and geolocation data, as described in more detail in the Privacy Policy Addendum for California Residents, which is available here.

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We collect or otherwise receive information when you register or open an account, sign in, pay fees, purchase or otherwise use a Service, call us for support, or give us feedback. We may also obtain information from other companies or third parties, such as when you synchronize a third-party account or service with your Order Sharp account, or when we may use service providers to supplement the Personal Information you give us (e.g., validate your mailing address) to help us maintain the accuracy of your data and provide you with better service. We may collect content or other information that you may provide or create when you interact with our Services.

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We may automatically collect certain usage information when you access our Services (“Usage Data“), such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our Services, and other usage information collected from cookies and other tracking technologies. For example, we may collect IP addresses to track and aggregate, retained in pseudonym form (replacing any directly identifying characteristics of personal information), to monitor the locations from which users navigate to our Services. We may also collect IP addresses from users when they log into the Services as part of our log-in and security features. We may also, when you enable location-based Services, collect Global Positioning System (“GPS”) location data and/or motion data.

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Our Services may change over time and we may introduce new features that may collect new or different types of information.

(b) How We Use Your Information. We may use your information, including your Personal Information, for the following purposes:

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Account Registration. We may use your name, address, phone number, billing information, and email address to register your account for certain Services we provide and to communicate important information to you. We may obtain additional Personal Information about you, such as address change information, from commercially available sources, to keep our records current. If you establish an administrator account that may be accessed by people other than you, please note that they may see and have the ability to change or delete your Personal Information. Please be careful to whom you grant administrator access, as you are responsible for their actions.

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To Provide Our Services and Operate Our Business. We may use your information to operate our business, including providing Services you requested, provide you with support related to our Services (such as Customer Service or fulfillment), and to help us protect our Services, including to combat fraud and protect your information.

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Customer Service and Technical Support. We may use your name, address, phone number, email address, how you interact with our Services, and information about your computer configuration to resolve questions you may have about our Services and to follow up with you about your experience. We also offer various Internet chat services, for example, to speak with an Order Sharp customer support representative. Internet Chat transmissions are encrypted, but you should not supply more Personal Information than is required to address your specific issue. A transcript of the session may be retained to resolve questions or issues related to our Services.

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Communicate with You and Tell You About Other Services. We may use your information to communicate with you about our Services and to give you offers for third party products and services that we think may be of use to you. Please see below for the choices you have regarding these communications. 

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To Improve Services and Develop New Services. We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality of our Services.

Feedback. We may use any information you volunteer in surveys you answer for us and combine them with answers from other customers in order to better understand our Services and how we may improve them. Answering any survey is optional.

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(c) How We Share Your Personal Information. We only share personal information in ways that we tell you about. We do not sell or rent personal information to third parties and we do not share personal information with parties that are not owned by us nor under our control or direction except as described in this policy.

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Third Party Service Providers. We may share your information, including Personal Information and Usage Data, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, telephone communication, SMS (text messaging), advertising, fraud detection and prevention, customer care, third party surveys or performing analytics. These companies are authorized to use your personal information only as necessary to provide these services to us. 

Response to Subpoenas and Other Legal Requests. We may share your information with courts, law enforcement agencies, or other government bodies when we have a good faith belief that we are required or permitted to do so by law, including to meet national security or law enforcement requirements, to protect our company, or to respond to a court order, subpoena, search warrant, or other law enforcement request. Please see our obligations as they relate to United Kingdom (“UK”) and European Union (“EU”) data subjects (discussed below in Section 7 and in the Privacy Policy Addendum for UK and EU Residents).

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Protection of Order Sharp and Others. We may share account information, Personal Information and Usage Data when we believe it is appropriate to enforce or apply our products’ Terms of Service and other agreements; or protect the rights, property, or safety of Order Sharp, our Services, our users, or others. For example, this includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing Personal Information of our customers for commercial purposes outside of the practices set forth in this Privacy Policy.

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Sale of Our Business. If we sell, merge, or transfer any part of our business, we may be required to share your information. If so, you will be asked if you’d like to stop receiving promotional information following any change of control.

With your Consent. Other than as set out above, we will provide you with notice and the opportunity to choose when your Personal Information may be shared with other third parties.

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(d) Syncing, Linking, Connecting Other Third-Party Services with Your Order Sharp Service

We work with other companies or developers to offer you products and services and you may choose to sync, link or connect other third-party services with your Order Sharp Service. Sometimes Order Sharp may let you know about the service or product, or another company may let you know about a Order Sharp service or product. If you choose to accept these services, providing your consent to either the third party or to us, we may exchange your information, including your Personal Information, as well as information about how you interact with each provider’s service or product. This exchange of information is necessary to maintain business operations and to provide the ongoing service that you have requested. By requesting or accepting these products or services, you are permitting us to provide your information, including your Personal Information, to the other party. Prior consent from EU data subjects would be required prior to offering any information discussed in this section.

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3. What You Can Do To Manage Your Privacy

You can view and edit information that identifies you online through your Order Sharp Service. How you can access and control information that identifies you will depend on which Services you use. You have a choice about the use of information that identifies you, marketing communications you receive from us, and our use of cookies and other tracking technologies.

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(a) Updating Your Personal Information

In connection with your right to manage your Personal Information you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or through our customer support. You can reach our customer support by using the contact information provided in the “How to Contact Us” section of this Policy. We will respond to your request within a reasonable timeframe.

(b) Managing Marketing Communications From Us

We will honor your choices when it comes to receiving marketing communications from us.

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You have the following choices if you have been receiving marketing communications from us that you no longer wish to receive:

1. You may contact Order Sharp at any time to request that your information not be shared with third parties (other than the USPS) or set preferences when you register with Order Sharp.

2. Access the opt-out link in any email communication from Order Sharp.

Remember that even if you choose not to receive marketing communications from us, we will continue to send you mandatory service or transactional communications.

EU data subjects will only receive marketing communications from Order Sharp or Third Parties, if they affirmatively opt-in to such communication, upon initiating service or at another time.

c) Cookies and Other Tracking Technologies. Generally we use these tracking technologies to fulfill your requests for products and services, and improve our services.

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1. Remind us of who you are on return visits in order to deliver to you a better and more personalized service. This cookie is set when you first visit the Order Sharp Site.

2. Estimate our audience size and measure traffic patterns regarding usage of Order Sharp’s network of Sites. Each browser accessing Order sharp is given a unique cookie which is then used to determine the extent of repeat usage and usage by a registered user versus by an unregistered user.

3. Track the number of entries in our promotions.

4. Customize the advertising and content you see.

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If you are uncomfortable having a cookie placed on your system, you may elect to turn off the cookie or delete existing cookies in your browser. If you turn off or delete the Order Sharp cookie, you may not be able to receive special offers or personalized content from Order Sharp.

Technologies such as cookies, or similar technologies, are used by Order Sharp and our partners (e.g. network advertising partners), affiliates, or analytics or service providers (e.g. online customer support providers). These technologies are used in analyzing trends, administering the site, tracking user movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We partner with third parties to either display advertising on our Web site or to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you do not wish to have this information used for the purpose of serving you interest-based ads, you may 1) clear your cache or 2) opt-out through a third-party service by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

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EU data subjects will only have cookies placed on their system if they affirmatively opt-in to such tracking. EU data subjects may visit http://www.youronlinechoices.eu/ to understand more about Cookies and other tracking technologies in each European Union country.

Customers in Canada may visit http://youradchoices.ca/ to understand more about Cookies and other tracking technologies in Canada.

Click here to opt out of targeted ads on Facebook.

Click here to opt out of Google Analytics for display advertising or to customize Google Display Network ads.

Please note that even if you opt-out of such Cookies or otherwise opt-out of interest based advertising, you will still receive advertisements, they just will not be tailored to your interests. Also, if you opt-out and later delete your Cookies, use a different browser, or buy a new computer, you may need to renew your opt-out choices.

d) Do Not Track – California and Delaware Notice

Our Services are not currently configured to respond to browsers’ “Do Not Track” signals because at this time no formal “Do Not Track” standard has been adopted. However, the practices of our partners and other third-party providers may change as a result of this feature being utilized. Click here for more information on “Do Not Track.”
 

4. DATA RETENTION AND YOUR ACCESS RIGHTS​

(a) Data Retention

In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. (If you are a resident or citizen of the United Kingdom or the European Union, you may have additional rights as detailed in our Privacy Policy Addendum for UK and EU Residents.) When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and Order Sharp’s records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.

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(b) Your Access Rights

Upon request and as required by applicable law, you may contact Order Sharp to confirm whether we maintain, or process on behalf of a third party, and of your Personal Information and to review it in order to verify its accuracy and the lawfulness of our processing of such Personal Information. Where you have determined that the Personal Information we collected about you is inaccurate or processed in violation of applicable law you may also request that your Personal Information be corrected, amended, or deleted. Requests for access to your Personal Information and to have it corrected, amended, or deleted should be sent to support@ordersharp.com.  

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5. SECURITY OF YOUR INFORMATION

Keeping your Information safe is important to us. You can find out more about keeping your personal information safe while on line from the U.S. government by clicking here. We provide reasonable and appropriate security measures in connection with securing Personal Information we collect. Though no method of transmission over the Internet, or method of electronic storage, is 100% secure.

For example, we:

1. Consistently work to update our security practices to implement accepted best methods to protect your Personal Information, and review our security procedures carefully.

2. Comply with applicable laws and security standards.

3. Securely transmit your sensitive Personal Information.

4. Train our staff and require them to safeguard your data. Limit the staff with access to your Personal Information.

5. Transmit, store, protect, and access all cardholder information in compliance with the Payment Card Industry’s Data Security Standards.

If you have any questions about the security of your personal information, you can contact us at support@ordersharp.com.

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6. International Data Transfers

In accordance with and as permitted by applicable law and regulations, we reserve the right to transfer your information, process and store it outside your country of residence to wherever we or our third-party service providers operate. At this time any United States person’s data shall be stored and kept within the United States. European Union data subjects may have their data stored in the EU or the United States, and such data may be transferred to the United States to allow for completion of the Services required. All data stored and transferred would be done so subject to appropriate conditions provided for in Chapter V of the GDPR, such as the European Commission Standard Contractual Clauses.

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7. Data Transfers from the United Kingdom or European Union to the United States.

Order Sharp collects, uses, and discloses Personal Data from UK and EU Residents for the purposes described in the Privacy Statement and in our Privacy Policy Addendum for UK and EU Residents. The choices and means that we offer for limiting use and disclosure of EU Personal and United Kingdom Personal Data are described below in the Privacy Policy Addendum for UK and EU Residents, as well as above in Section 3, and we provide access as described in Section 4.  Order Sharp is responsible for the processing of EU and United Kingdom Personal Data that it transfers to a third party acting as an agent on its behalf.

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Order Sharp has further committed to cooperate with the panel established by the EU and United Kingdom data protection authorities (DPAs) with regard to unresolved complaints concerning human resources data transferred from the E.U. and United Kingdom in the context of the employment relationship. E.U. and United Kingdom individuals with inquiries or complaints regarding HR data should first contact our Data Protection Officer at: support@ordersharp.com

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If you are a European or a resident of the European Economic Area and have an unresolved privacy or data use concern, you can contact our Data Protection Officer at support@ordersharp.com or you can contact us as specified below in “How to Contact Us.” If you have any concerns that we have not addressed satisfactorily, you may also contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

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8. How To Contact Us

If you have questions or comments about this Privacy Policy, please contact us. We want your feedback and comments.

a) Via email. If you have questions or complaints regarding our Privacy Policy or practices, please contact us by email at support@ordersharp.com.

 

9. Changes To Our Privacy Policy

From time to time we may change or update our Privacy Policy. We reserve the right to make changes or updates at any time. More information about how we will notify you is below.

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If we make material changes to the way we process your Personal Information, we will provide you notice via our Service or by other communication channels, such as by email or posting on our Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Please review any changes carefully. If you object to any of the changes and no longer wish to use our Services, you may close your account(s). All changes are effective immediately upon posting and your use of our Service after a notice of material change or posting of an updated Privacy Policy shall constitute your consent to all changes.

 

10. Collection And Use Of Children’s Personal Information

We do not knowingly collect information from minors.

Order Sharp Services are intended for and directed to adults. Our Services are not directed to minors and we do not knowingly collect Personal Information from minors.

 

11. Your GDPR Privacy Rights

Please see “Privacy Policy Addendum for UK and EU Residents” for additional rights that you may have as a citizen or resident of the United Kingdom or the European Economic Area. 

Privacy Policy Addendum for California Residents

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This PRIVACY POLICY ADDENDUM FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Policy of Auctane LLC d/b/a Order Sharp (“Order Sharp,” “we,” “us,” or “our”) and applies solely to visitors, customers, and others who reside in the State of California (“consumers” or “you”). We adopt this addendum to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this addendum. In the event of a conflict between the App Privacy Policy and this PRIVACY POLICY ADDENDUM FOR CALIFORNIA RESIDENTS, this PRIVACY POLICY ADDENDUM FOR CALIFORNIA RESIDENTS takes precedence.